Terms and Conditions

1. Terms and conditions

This set of terms and conditions applies to ContaVoy services delivered on the ContaVoy platform.

Our terms are designed to provide both parties with certainty and clarity regarding rights when trading in online services. We would like to add that we always want to be flexible and to find a good form of cooperation with our customers.

2. Company information

ContaVoy ApS
VAT no: DK44980703
Stadion Alle 1
7100 Vejle
Phone: (+45) 26 84 99 83
Email: mail@contavoy.com

3. General conditions

ContaVoy ApS delivers services to the Internet. ContaVoy has legal as well as normal ethical rules related to these services, which must be adhered to. The below-mentioned terms of sale and delivery (“Terms of Sale and Delivery”) are applied to the extent that they are not waived by other written agreement between the parties. ContaVoy is not bound by any purchase terms and conditions specified in the customer’s order, unless they comply with these Terms and Conditions.

4. Ordering and payment

For companies registered in Denmark

1. The ContaVoy ApS subscription, as well as setup, is billable upon completion of the order.

2. The subscription is paid via a subscription.

3. ContaVoy ApS accepts payment by payment card and by invoice.

   • a) ContaVoy ApS accepts the following payment cards: Visa/Dankort, Visa, MasterCard, Visa Electron, JCB, and Maestro.

   • b) An invoice fee applies to invoice payments. Invoice payment is not offered to addresses outside Denmark.

4. As long as the subscription remains active and not terminated, charges for the selected plan will be made to the registered card or via invoice. Payment is in advance. The customer may terminate the subscription at any time by logging in to ContaVoy ApS or by written notice via email, provided that written notice is received no later than 8 days before the next charge.

5. After sign-up, and at each charge, a receipt will be sent by email to the customer’s specified email address.

6. If your payment card expires, an email will be sent with a link to update card details.

7. By enrolling in automatic charging, the customer authorizes storage of all necessary payment card details for automatic debiting of the card. These details are deleted when the agreement ends. All card data is handled securely, which complies with the technical and operational requirements set by the PCI Security Standards Council (PCI SSC) to protect cardholder data.

8. All charges are binding. Invoice payments must be made within the payment term stated on the invoice. If payment—regardless of method—is not made on time, ContaVoy ApS reserves the right to send reminders, including reminder fees. In case of non-payment, the outstanding amount is transferred to a partner who manages the reminder process and subsequent collection. If the outstanding amount is paid directly to ContaVoy ApS without our partner’s reminder fee, ContaVoy ApS reserves the right to add the reminder fee to the next invoice or, alternatively, have our partner collect the reminder fee.

9. If payment—regardless of method—is not made on time, ContaVoy ApS reserves the right to suspend all services.

10. ContaVoy ApS reserves the right not to offer invoice payment to the customer, so that card payment is the only available payment method.

11. ContaVoy ApS reserves the right to change the payment method to invoice payment if card payment has been selected but no card is added, and the customer repeatedly goes through the reminder process to add a card.

For companies registered in countries other than Denmark

12. Upon completion of ordering, the customer will receive an order confirmation

13. ContaVoy ApS forwards an invoice as soon as your integration has been delivered.

14. The invoice is paid by bank transfer or by credit card to the following account:

15. Bank information: Danske Bank

16. Registration number: 3409 Account number: 13826994
    

17. IBAN: DK7330000013826994

18. SWIFT: DABADKKK
    Remember to take note of the invoice number by bank transfer.

19. ContaVoy ApS accepts payment with the following credit cards:

20. Visa/Dankort, Visa, MasterCard, Visa Electron, JCB and Maestro

5. Registration of customer data (privacy policy)

1. For further details on our personal data guidelines, please refer to our Data Processing Agreement.

6. Delivery methods without ordering a technician

1. For several of our integrations, the customer gains access to the ContaVoy ApS service immediately and can carry out the configuration themselves in accordance with the guides, etc.

2. The customer is responsible for configuring the integration. ContaVoy ApS can assist with support if the customer encounters a problem. In certain cases, this will be a paid service, as configuration is handled by the customer and is their own responsibility. This applies where the error/defect is due to a misconfiguration made by the customer, or where the guide has not been followed and configuration by ContaVoy ApS Support is therefore required. The customer will be notified before any work is carried out, if the assistance will be a paid service beyond standard support.

7. Delivery methods, processing and delivery time when ordering a technician

1. ContaVoy ApS will always process the order as quickly as possible in line with the stated delivery times.

2. The customer will be contacted by an ContaVoy ApS employee regarding the configuration, and ContaVoy ApS may request login information. Delivery time applies from the moment ContaVoy ApS receives the necessary information to set up the integration. It is therefore important that the customer is prepared to provide login details, etc. as quickly as possible in order not to delay the process.

3. The customer can always contact the ContaVoy ApS technician to be informed of an expected delivery deadline. A technician will be assigned to the configuration, but it cannot always be expected that the same technician completes the configuration. ContaVoy ApS strives to keep the same technician assigned, but reserves the right to reassign the case.

4. Delivery time may vary if there are issues with the configuration or in the case of special configuration.

5. If the customer requests changes to the ordered configuration, this may cause delays to delivery and potentially additional configuration costs. The ContaVoy ApS technician will inform the customer of any price supplements relating to mappings, hooks or other additions to the integration beyond the ordinary standard. This will be communicated before the changes are implemented.

6. ContaVoy ApS always seeks to inform the customer of delivery delays and the reason for them.

7. ContaVoy ApS supplies digital content that is not tied to any physical medium. ContaVoy ApS only delivers services that have been expressly ordered and accepted by the customer; therefore there is no right of withdrawal once the integration has been declared ready (“klarmeldt”) and invoiced.

8. The setup price is based on the prices stated on contavoy.com at the time of ordering for the relevant integration, or on a written quotation received from ContaVoy ApS . The setup price covers initiation of the ordered task as well as configuration and testing of the integration.

9. When a configuration is ordered, the setup price is charged in two equal instalments. The first half (first partial invoice) is charged immediately after the order is placed. If the order is cancelled, the first partial invoice cannot be credited. The second partial invoice is charged together with the first subscription payment. The second partial invoice and the subscription payment may be charged when the setup has been completed by ContaVoy ApS and testing is initiated. Typically, the second partial invoice and the first subscription payment are invoiced after the customer has confirmed the test results (“klarmelding”). Once the second partial invoice and the subscription payment have been invoiced, they cannot be credited.

10. ContaVoy ApS reserves the right to initiate invoicing of the second partial invoice and the subscription payment if a request for approval of test results is not answered by the customer, or if readiness confirmation is postponed without cause. If there is no response, a reminder will be sent that ContaVoy ApS is awaiting feedback on the test. If this is not answered within 14 days after the first reminder, it may be deemed that the test results have not been answered by the customer.

11. Meeting the delivery time presupposes that the technician has access to the information necessary to perform the configuration. See section 7 for further information on the terms for configurations performed by ContaVoy ApS.

8. Terms for configurations performed by ContaVoy ApS

1. When ordering a technician for setup, it is the customer’s responsibility to familiarise themselves with the most general questions regarding the configuration and to ensure that the readiness confirmation is complete. It is the customer’s responsibility to ensure that the desired configuration is possible before ordering the setup. ContaVoy ApS Support is happy to assist—potentially for a fee—if further investigation is required.

2. It is the customer’s responsibility to ensure that the systems being integrated are configured so that integration according to the customer’s needs is possible. Configurations performed by ContaVoy ApS do not include configuration of the systems themselves. For example, if product numbers are missing in the webshop, it is not ContaVoy ApS's task to set these up. Likewise, ContaVoy ApS assumes no responsibility for the customer’s accounting being technically correct or compliant with applicable law.

3. When ordering a setup, ContaVoy ApS will configure the integration for the customer. For this purpose, ContaVoy ApS will request access (logins) to establish the integration between the systems, as well as the information necessary for the configuration.

4. After running a test order, the technician will request approval of the transfer of the order and thus readiness confirmation from the customer. If the customer does not respond within 5 business days, the configuration will be treated as approved (“klarmeldt”).

5. Within 10 days after the configuration has been declared ready, the customer may request ordinary configuration adjustments. Thereafter, the configuration is considered completed and any claim lapses unless the customer has an ongoing case with ContaVoy ApS. Further configuration can then be agreed at ContaVoy ApS's normal hourly rates. After the 10 days, ContaVoy ApS will still support any errors that may arise. Such matters must be submitted by the customer as a support ticket.

6. It is the customer’s responsibility to provide the necessary login options so that ContaVoy ApS can deliver the integration and to answer necessary questions. Where possible, ContaVoy ApS will avoid requesting direct logins and instead use partner logins with administrative rights.

7. Invoicing for the technician’s setup is binding and cannot be credited without valid reason. Setup is invoiceable upon ordering the integration. If the customer believes there are grounds for exceptions, the customer may contact ContaVoy ApS for assessment. If the customer prevents delivery or progress in the case—for example by not providing necessary information or uninstalling plugins—the customer remains invoiceable to cover the work performed.

8. ContaVoy ApS will write to the email address provided at the time of ordering. It is the customer’s responsibility to check for email replies or communications from ContaVoy ApS that require action. Incomplete setups due to lack of response are not grounds for crediting or cancelling the setup. It is the customer’s responsibility to inform ContaVoy ApS if another contact email should be used.

9. The ContaVoy ApS technician delivers the ordered integration based on a configuration form completed by the customer. If changes arise during the process, ContaVoy ApS reserves the right to offer such changes as an add-on service for an estimated number of hours, according to the hourly rates described on contavoy.com.

10. ContaVoy ApS reserves the right at any time to invoice the customer for the time spent on a given case.

11. ContaVoy ApS assumes no responsibility for changes in the systems that affect the integration.

9. ContaVoy Subscription

Services, term, and renewal

1. Services may vary depending on the plan the customer subscribes to as stated on the ContaVoy ApS website, which is typically divided by the integration’s monthly usage. Subscriptions may vary in service and features across version numbers of the ContaVoy ApS service. The customer is obliged to familiarise themselves with the subscription’s limitations before purchase.

2. The number of orders, products, customers, inventory, and other transactions that may be transferred is governed by the selected subscription tier. ContaVoy ApS may at any time change subscription prices, usage limits, and the availability of functionalities and features. Changes will be communicated to the customer with at least one month’s notice.

3. Subscriptions are prepaid and run from the commencement of the agreement through the end of the period.

4. The agreement renews automatically for a new subscription period.

5. Order usage is counted from the first to the last day of the month and is reset each month to the applicable order cap on the customer’s subscription. Unused orders do not carry over to the next month, and no compensation is granted for any remaining number of orders.

Change of subscription

6. The customer may request a change to their ContaVoy ApS subscription by writing to mail@contavoy.com. In the case of a downgrade, any price difference is not offset; the new subscription takes effect after the end of the prepaid period. When upgrading to a higher subscription, a new 6-month period will be invoiced, typically with a set-off against the already paid period of the previous subscription.

7. The customer’s subscription type may be changed by ContaVoy ApS at any time without prior notice. ContaVoy ApS will typically account for an upgrade in accordance with the applicable terms for data usage, etc.

8. ContaVoy ApS reserves the right at any time to contact the customer regarding subscriptions if other subscriptions are deemed more advantageous for the customer. This is most often the case if the customer transfers significantly higher volumes than normal, whether orders, products, or customers, with a view to moving to another subscription type.

9. Changing a subscription to a lower integration type can only be done upon the customer’s written request and is subject to ContaVoy ApS’s sole discretion. An administration fee may apply. If so, ContaVoy ApS will inform the customer before the change is made. No financial compensation is granted for changes to a lower integration type within an already commenced subscription period.

10. By special agreement, ContaVoy ApS may choose to place a subscription on hold. As a rule, this is not offered as a standard term, and ContaVoy ApS reserves the right not to offer this option. In rare cases where it is assessed that a subscription can be put on hold, the remainder of the prepaid period cannot be refunded, nor can the remainder be saved for a later period.

Additional orders

11. As an alternative to upgrading the subscription, ContaVoy ApS offers the option to purchase additional orders. With reference to paragraph 8.8 on changing subscriptions, ContaVoy ApS reserves the right to offer an upgrade in connection with the customer’s use of additional orders.

12. All overage is billable. If the customer does not choose to top up orders themselves, ContaVoy ApS reserves the right to top up at the rate for additional orders without discount.

13. The customer is notified both of an impending overage and when the usage limit has been reached. On the first day of the month, the previous month’s overage is settled. In the event of overage, the customer may choose to top up any desired quantity of extra orders with volume discount. If the customer does not choose to top up to cover the overage, the ContaVoy ApS platform will automatically charge the overage at the full rate on the 8th day of the same month. The overage is invoiced via the payment method generally used on the subscription.

14. Prices and discount rates for additional orders may be changed without notice. A new price cannot be applied to overage already incurred between the 1st and the 8th of the month that has not yet been invoiced. Prices for additional orders can always be found by logging in to ContaVoy ApS or at the following page: www.contavoy.com/purchase-orders/

Termination

15. Termination of the subscription is carried out through the ContaVoy ApS dashboard. Upon termination, the customer will receive a confirmation by email. It is always the customer’s responsibility to be able to document the termination.

16. A subscription may be terminated up to the day before the next billing period begins. An ongoing period is not refundable.

17. ContaVoy ApS may terminate a subscription without notice in the event of breach of Fair Use transaction limits (see section 10), misuse of the ContaVoy ApS service, or if the source code is in any way attempted to be imitated or altered. ContaVoy ApS has sole discretion to determine what constitutes misuse of the service.

18. If ContaVoy ApS terminates a subscription due to breach of the general rules, arrears corresponding to the remaining subscription will not be refunded to the customer. Disturbance of other subscribers and violation of business terms will be considered misuse of ContaVoy ApS services. This may at any time lead to closure and termination of a subscription. ContaVoy ApS is, in all respects, sovereign in the definition of misuse.

19. After termination, prior invoices remain binding and any outstanding amounts are not credited due to termination.

Administrative costs

20. ContaVoy ApS reserves the right to offer an administrative fee in cases where a deviation from the applicable terms is requested. This is a right ContaVoy ApS reserves, not a customer entitlement.

21. In the event of repeated requests for subscription changes of any kind, ContaVoy ApS reserves the right to offer an administrative fee for the change.

10. Demo period

ContaVoy ApS may, without prior notice, close demo accounts at any time during the demo period. Demo users are not entitled to data transfer or access to support.

When technician setup is ordered, the demo period may still be used, but ContaVoy ApS may invoice the technician setup at the prevailing prices listed on the site.

11. Usage tiers and overage

1. A transaction is a recorded event in the integration, for example relating to product, inventory, or customer. Sales orders and purchase orders are counted together, and pricing depends on the selected integrations.

2. Usage resets each month.

3. Monthly transaction packs. See pricing here https://www.contavoy.com/pricing/

4. ContaVoy ApS will notify the customer at approximately 80 percent of the monthly pack and again when the pack has been consumed.

5. Overage is calculated at the end of the month. ContaVoy may bill overage together with the next subscription renewal or as a separate invoice. Billing will occur no later than 15 days after the end of the month. The amount is charged via the registered payment method.

6. For continued overage, ContaVoymay propose an upgrade to a pack that matches the customer’s usage. If the customer does not wish to upgrade, ContaVoymay limit usage, temporarily suspend, or terminate with reasonable notice.

12. Fair use transaction limit

ContaVoy has a Fair use transactions limit for its subscriptions and the amount of customers, products, stock and orders that can be transmitted monthly. This is due to operational causes and to ensure stability.

Fair use limit for ContaVoy is 1,000.000 monthly.

ContaVoy can without prior notice close demo accounts at any time during the trial period. Demo users are not entitled data transfer nor access to support.

ContaVoy can at any time conduct an upgrade of a subscription in case of exceeding the Fair use transactions limit. In case of substantial overuse of transactions ContaVoy can at any time suspend, until the overuse has been resolved, or terminate a subscription.

13. Operational reliability

ContaVoy will, where reasonably possible, inform customers of relevant service disruptions.

To mitigate outages, ContaVoy monitors service load and performance.

ContaVoy reserves the right to limit use of the services for operational or security reasons. This may occur without prior notice.

ContaVoy strives to keep the services available 24 hours a day, 365 days a year, but provides no guarantee. ContaVoy is entitled to interrupt operations when specific technical circumstances, including maintenance and repair, make this necessary.

If support is needed in connection with service disruptions, the customer may seek assistance under our applicable support terms.

14. Logging of data

ContaVoy logs data solely to enable re-sending of data or to determine whether data has been delivered. ContaVoy logs all transactions such as customer, product, order information, and inventory. ContaVoy does not log credit card details, only that payment was made by credit card.

For further details on our data logging guidelines, please refer to our Data Processing Agreement.

15. Support

ContaVoy primarily provides support for its own services and will always refer customers to external support for other services. Connections made via the ContaVoy API are considered the Customer’s own development and are not covered by ContaVoy support, neither for the API connection itself, nor for other systems linked to the API integration, nor for the integration as a whole.

Queries to ContaVoy Support are typically made by email to support@contavoy.com, which creates a case in our ticketing system. ContaVoy also offers chat or phone support.

To ensure the most efficient handling of support, we prefer that support requests are sent by email to support@sontavoy.com. For troubleshooting, please attach as much relevant information as possible to enable faster handling (e.g., the relevant order number, product reference, etc.).

If an error is attributable to the customer’s own non-compliance, incorrect configuration, or similar, ContaVoy reserves the right to invoice the customer at the then-current hourly rate.

Access to support follows the opening hours listed on ContaVoy.com. Support is provided in writing via support@contavoy.com.

In the event of critical outages, ContaVoy can be contacted during the opening hours listed on contavoy.com by calling the main number and selecting the emergency support option, after which Support will attempt to find a solution where possible. Please note that emergency support is, as a rule, billable.

16. Updates, upgrades and maintenance of ContaVoy service

1. ContaVoy continuously updates its services.

2. Updates will be made on an ongoing basis, while critical updates will be carried out as quickly as possible. The customer is always welcome to contact ContaVoy for an update status.

3. ContaVoy is not obliged to upgrade its service to newer versions, but will typically do so.

4. ContaVoy may deem it justified to charge an upgrade fee for conversion to new versions of the ContaVoy platform. ContaVoy strives to enable customers to perform the upgrade themselves; however, due to special configurations, etc., an ContaVoy technician may be required to upgrade to new versions. ContaVoy will typically inform its customers about upgrades to newer versions and any expected time consumption.

5. ContaVoy is not obliged to support or keep an obsolete ContaVoy service in operation, but will seek to do so for as long as ContaVoy finds it necessary. ContaVoy has sole discretion to determine when a service is decommissioned, and it is the customer’s responsibility to upgrade to newer versions before the service is shut down. Please contact ContaVoy for assistance.

17. Functionality

ContaVoy can not be held accountable by the customer for features in source code, associated plugins or other applied software in the provided services. This entails any damage, loss of data, loss of earnings, loss of working hours or the likes due to both properly applied tools like software and hardware failures or misconfigurations.

The customer bears all costs of remedying issues caused by the customer’s breach of this, including ContaVoy’s time billed at the then-current hourly rate.

18. Prices

1. All prices listed are ex. 25% VAT. 

2. Prices stated are valid on the order date and may be changed by ContaVoy with one month’s notice, taking effect for the next period.

3. Reservations are made for any printing errors.

19. Returns and complaints

1. The purchase of digital services in the form of ads, additional purchases, etc., gives the Customer, according to legislation, no right of withdrawal and, as a rule, the customer is not entitled to a refund.

2. Digital services are not covered by a 2-year statutory defect warranty. The customer is entitled to have any defects in the service remedied that are attributable to the nature of the service, unless the issue is due to the customer’s own circumstances or other external circumstances for which ContaVoy cannot be held liable under Danish law.

3. The customer is requested to contact ContaVoy as soon as possible if any issues are experienced with the service. The defect must be reported no later than one month after its occurrence; otherwise, it will be deemed the customer’s own responsibility. ContaVoy reserves the right to reject claims due to late notification, but will strive to be flexible in dialogue with the customer.

4. If, in the customer’s case, the integration is not possible or not satisfactory, the customer may request a review of the case for a refund.

5. The complaint must include a comprehensive explanation of why the solution does not meet expectations. ContaVoy has sole discretion in assessing the case.

20. Responsibility

1. ContaVoy makes its service available to handling and automation of data. The Customer is responsible for using ContaVoy service primarily for troubleshooting and secondarily for reaching out to support for assistance.

2. It is the customer’s responsibility to ensure that the transfer produces the expected result and to notify ContaVoy of any errors or changes that may arise.

3. ContaVoy warrants that the services ordered will be conducted in a professional and technical manner, but does not guarantee that the service will lead to a certain result.

4. ContaVoy disclaims any liability for loss of data, loss of earnings or other direct / indirect losses. This applies whether the loss is due to system failure, unauthorized access to the system or absent delivery of ordered services / services, or other conditions at ContaVoy.

5. ContaVoy can not be responsible for the user’s or third party’s use of the service or its features.

6. ContaVoy ApS can not be held responsible for errors caused by a third party.

7. Any claim for damages against ContaVoy ApS can never exceed the invoiced amount for the service delivered.

21. Third party systems and applications

1. For certain third-party systems, billing will be handled by the third party. For all integrations, a subscription will be attached.

2. An ContaVoy subscription does not cover any additional fees or add-ons that may be charged by third parties to enable an integration. It is the customer’s responsibility to review the terms of the vendors whose systems are being integrated, and ContaVoy disclaims responsibility for informing customers about changes to terms, prices, or services at third-party system providers.

3. ContaVoy disclaims all liability for conflicts with third parties.

4. ContaVoy is not responsible for missing data transfers caused by outages at a third party or sub-processor. ContaVoy will take reasonable precautions to minimise data loss where possible but cannot guarantee remediation until the third party or sub-processor has resolved the fault or outage.

5. ContaVoy continuously updates and maintains its own code. We reserve the right for changes at third parties that make an integration impossible or fundamentally alter ContaVoy’s business terms. ContaVoy will typically notify customers of relevant changes to ContaVoy’s services and terms caused by third-party changes.

6. Any remediation work performed by ContaVoy at the customer’s request due to third-party changes is billable. ContaVoy will typically inform the customer of this before work begins.

22. Changes in Terms and Conditions

ContaVoy reserves the right, upon notice, to amend these sales and business terms. ContaVoy will, where reasonably possible, inform the customer of changes of a material nature.

23. Intellectual Property Rights

1. ContaVoy holds all rights, including copyrights, to the code and other materials, including the developed software and documentation, made available to the reseller. The foregoing likewise applies to any modification or further development of the systems, even if such modifications or further developments are carried out on the basis of the reseller’s instructions, suggestions, or descriptions. The user is granted only a time-limited, non-exclusive right to use the code and other materials provided, and is not entitled to copy the code or other materials beyond what is necessary for the use permitted under this agreement. The user’s right to use the code and other materials provided is at all times conditional upon timely payment of any amounts outstanding to ContaVoy. Any infringement of these rights shall be deemed a material breach of the agreement.

24. Force Majeure

1. Neither party shall be liable for non-performance of the agreement or for any loss suffered by the other party as a direct or indirect consequence of that party being affected by force majeure. Force majeure includes, inter alia, war, mobilisation, natural disasters, strike, lockout, fire, water damage, trade restrictions, virus or hacker attacks, breakdown or failure of communication systems, power outage, illness of key employees, force majeure of subcontractors, and other unforeseen circumstances which the affected party could not have prevented through the exercise of reasonable efforts. If a force majeure event occurs, the affected party shall, without undue delay, notify the other party that a force majeure situation has arisen. If a force majeure situation continues for more than 30 days, the other party is entitled to cancel this agreement. Following cancellation due to force majeure, neither party may assert any further claims against the other.As of November 1, 2015 the subscription period runs from the 1st to the 1st of the month. Orders are translated as a data-entry on the customer that counts down the transfer.